Ticket # 564

Ticket ID 564 VIN 1HD1KHC19HB639364
First Name Byron Last Name Washington
Year 2017 Make HARLEY DAVIDSON
Model FLTRX / Road Glide
Email Address Phone Number 3343603259
Location Out Front Due Date 2021-01-15
Status Complete Php POS ID 3600
Miles in 13015 Miles out
Description of Issue/Upgrade
CUSTOMER STATES THAT FRONT END IS BOTTOMING OUT. THIS HAPPENS AT LOW SPEEDS AND NORMAL RIDING SPEEDS. IT IS A METALIC NOISE/BANGING. CUSTOMER REQUEST CHECK AND ADVISE.
Service note 1 - Date - 2021-01-12
INSPECTED AND PERFORMED TEST RIDE. DURING TEST RIDE NOISE WAS DUPLICATED AT SLOW SPEEDS AND WHILE RIDING. EVEN WHEN MOTORCYCLE WAS BEING PUSHED BY HAND AND BRAKES APPLIED, NOISE CAN BE DUPLICATED. INFORMED CUSTOMER OF SUGGESTED REPAIRS AND TEARDOWN REQUIRED. CUSTOMER AUTHORIZED TEARDOWN AND DIAGNOSTICS. ALSO RECOMMENDED POLYURETHANE RISER BUSHINGS. CUSTOMER AUTHORIZED INSTALLATION.
Service note 2 - Date - 2021-01-15<
REMOVED FRONT END COMPONENTS AND DISASSEMBLED FRONT END. TECHNICIAN FOUND THAT FORKS HAD SIGNIFICANT LOW OIL PRESENT IN FORKS. ALSO INTERNAL COMPOENENTS WERE NOT IN THE CORRECT ORIENTATION. INSTALLED COMPONENTS AND FILLED TO SPECIFICATION. INSPECTED TRIPPLE TREE KIT AND VERIFIED TORQUE AND ADJUSTMENT. INSTALLED NEW RISER BUSHINGS. TEST RODE MOTORCYCLE TO VERIFY REPAIRS.
Service note 3 - Date - 2021-01-15<
SERVICE NOTES: FRONT BRAKE LINE INCORRECTLY ROUTED AND CAUSING PINCHING FROM STEERING TREE AND NECK. LINE HAS WIRES SHOWING FROM IT. REPLACEMENT RECOMMENDED. ALSO NECK KIT HAS RISER ADAPTERS IN THERE THAT HAVE SLIGHT PLAY AND POLYURETHANE BUSHINGS MAY BE ABNORMALLY WORN DUE TO KIT.
Ticket Number: Ticket Number Vin Number: Ticket Number



POS Ticket:
QuantityProduct IDDescription
1Shop Materials
6Labor
10604-0002HEAVY-DUTY RISER BUSHING
10407-0192SEAL FORK 49MM
20926-3300FORK DRAIN SEAL
23609-0008FORK OIL EXPERT HVY 20W